Support Centre
0115 924 5517



The office and telephone support lines are open Monday to Friday
from 8:30am to 5:30pm.z

Technical Support Lines
0115 924 5517
0115 924 5400

Out of office hours and during holidays, if you require support, please email

About Us

VISAV was originally developed by Robin Hood Limited as a practical and straight forward way of updating their large company website. Robin Hood Limited was established in 1998 with a clear objective of encouraging business and tourism in England and Nottinghamshire.

Originally formed as an Internet business, the Robin Hood website www.RobinHood.Info proved to be very difficult to maintain and administer. They tried many web design companies and experienced all the problems that just about every business faces when trying to manage a website.

Having become tired of technical jargon and web design "techies" trying to make the process unduly complicated to inflate their own costs, they decided to build their own site. This revealed many other problems, not least of which was the time-consuming effect of training new staff to understand, manage, and update a rapidly growing site.

In May 2000, Robin Hood Limited decided to create a web-engine that would enable their staff to update their own website without the need for extensive training, or understanding HTML and FTP'ing, databases or stats packages; this product was called VISAV (Virtual Internet Solution that Adds Value).

As the product was being developed for the company's own use, they included vital, practical tools that they wanted and left out all the usual rubbish (adverts/banners/pop-ups etc). They developed a database tool that would allow visitors to the website to join a mailing list and a back-office facility was created so they could add their existing data to this. They removed the need to use a File Transfer Protocol program (F.T.P.) to upload the site and thus removed the possibility of two users wiping out each other's data. They added a simple and accurate stats package, that counts page-visits to every page of the site and automatically includes new pages as soon as they are added. A secure web-shop was built that allowed them to sell online and manage carriage, vat and user discounts. The back-office to the web-shop was designed to help manage the orders as they came through and track what had been paid for and what had been despatched. Basically, Robin Hood Limited provided themselves with all the main requirements of a large website, but built the admin so a child could use it and saved themselves a fortune in time and money that they had been losing to web builders.

Through discussions with friends' businesses and members of various chambers and business links, it became apparent that just about every business they talked to wanted a similar product.

The provision of Internet hosting, email, computers and technical support was not the objective of Robin Hood Limited but the clear demand for this proven and valuable product was evident.

In September 2002, VISAV Limited was formed and four technical staff recruited to concentrate on developing and supporting the VISAV product. By this time, the system had been tried and tested for over two years and over one hundred separate customers had VISAV accounts. The system, hardware and infrastructure had been tested under every conceivable circumstance and VISAV launched three modified and improved packages as commercially available products in 2002.

Cyber Security

Since 1 October 2014, Cyber Essentials became a minimum requirement for bidding for some government contracts (
For further information please see

Since 2014 VISAV Ltd have achieved Cyber Essentials accreditation and at the beginning of 2016, have achieved Cyber Essentials Plus accreditation throughout the whole of the company and are working keenly to improve their IT security.

Click here to view accreditations.

Accredited Management

ISO 9001

ISO 9001 is the world's most widely recognized Quality Management System (QMS). It belongs to the ISO 9000 family of quality management system standards (along with ISO 9004), and helps organizations to meet the expectations and needs of their customers, amongst other benefits.

2008 version

ISO 9001:2008 in essence re-narrates ISO 9001:2000. The 2008 version only introduced clarifications to the existing requirements of ISO 9001:2000 and some changes intended to improve consistency with ISO 14001:2004. There were no new requirements. For example, in ISO 9001:2008, a quality management system being upgraded just needs to be checked to see if it is following the clarifications introduced in the amended version.

ISO 9001 is supplemented directly by two other standards of the family:

  • ISO 9000:2005 "Quality management systems. Fundamentals and vocabulary"
  • ISO 9004:2009 "Managing for the sustained success of an organization. A quality management approach"

Other standards, like ISO 19011 and the ISO 10000 series, may also be used for specific parts of the quality system.

2015 version

In 2012, ISO TC 176 - responsible for ISO 9001 development - celebrated 25 years of implementing ISO 9001, and concluded that it is necessary to create a new QMS model for the next 25 years. This is why they commenced the official work on creating a revision of ISO 9001, starting with the new QM principles. This moment was considered by important specialists in the field as "beginning of a new era in the development of quality management systems." As a result of the intensive work from this technical committee, the revised standard ISO 9001:2015 was published by ISO on 23 September 2015. The scope of the standard has not changed, however, the structure and core terms were modified to allow the standard to integrate more easily with other international management systems standards.

The 2015 version is also less prescriptive than its predecessors and focuses on performance. This was achieved by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organization.

Some of the key changes include:

  • Greater emphasis on building a management system suited to each organization's particular needs
  • A requirement that those at the top of an organization be involved and accountable, aligning quality with wider business strategy
  • Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement
  • Less prescriptive requirements for documentation: the organization can now decide what documented information it needs and what format it should be in
  • Alignment with other key management system standards through the use of a common structure and core text

ISO 14001

The ISO 14001 standard is the most important standard within the ISO 14000 series. ISO 14001 specifies the requirements of an environmental management system (EMS) for small to large organizations. An EMS is a systemic approach to handling environmental issues within an organization.

ISO 14001 encourages a company to continually improve its environmental performance. Apart from the obvious – the reduction in actual and possible negative environmental impacts – this is achieved in three ways:

  • Expansion: More and more business areas get covered by the implemented EMS.
  • Enrichment: More and more activities, products, processes, emissions, resources, etc. get managed by the implemented EMS.
  • Upgrading: An improvement of the structural and organizational framework of the EMS, as well as an accumulation of know-how in dealing with business-environmental issues.

Overall, the CI concept expects the organization to gradually move away from merely operational environmental measures towards a strategic approach on how to deal with environmental challenges.

Click here to view our certificates.